Legal Page
We value your satisfaction and strive to provide reliable exterior cleaning services. This Refund Policy explains when refunds may be available and how refund requests are handled.
Last Updated: July 2026
Our goal is to deliver high-quality roof, gutter and window cleaning services with honesty, professionalism, and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be considered for services provided.
By booking our services, you agree to the terms of this Refund Policy.
Service Refunds
Because our services involve completed labour, time, and materials, refunds are not typically provided once a service has been completed.
If you believe a service was not performed as agreed, please contact us so we can review and resolve the issue.
Appointment Cancellations
Appointments may be cancelled or rescheduled by contacting us in advance.
Late cancellations or missed appointments may be subject to a cancellation or service fee where applicable.
Unsatisfactory Service
Customer satisfaction is important to us. If you are dissatisfied with the quality of our work, please contact us as soon as possible.
We will review your concerns and, where appropriate, may offer additional service, re-cleaning, or another suitable resolution.
Weather-Affected Appointments
Where weather conditions prevent a job from being carried out safely or effectively, we will reschedule your appointment at no additional cost at the earliest available opportunity.
Processing Refunds
If a refund is approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Non-Refundable Services
Refunds are generally not available for:
Completed roof, gutter, or window cleaning services
Diagnostic or inspection call-out fees
Services affected by customer misuse or third-party modifications
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or business practices.
Any updates will be posted on this page with the latest revision date.
Contact Us
If you have any questions about this Refund Policy or would like to request assistance, please contact us.
Email: mrexterioruk@gmail.com
Phone: +44 7935 417118
