Last Updated: July 2026

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure, in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Property address

• Service requests

• Any information submitted through our contact forms

We may also collect certain technical information automatically, including your IP address, browser type, device information, and website usage data.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and service requests

• Schedule appointments

• Provide roof, gutter, and window cleaning services

• Improve our website and customer experience

• Send important service updates

• Comply with legal obligations

We only use your information for legitimate business purposes, and only for as long as necessary to fulfil those purposes.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website performance.

You can manage or disable cookies through your browser settings at any time. See our Cookie Policy for more detail.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers who assist us in operating our business (such as booking or payment systems) or when required by law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we strive to safeguard your information, no online system can guarantee complete security.

Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as maps, payment providers, or analytics tools.

We are not responsible for the privacy practices or content of those third-party services.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your information

• Request deletion of your personal data

• Withdraw consent where applicable

• Ask how your information is being used

• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the latest revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

• Email: mrexterioruk@gmail.com

• Phone: +44 7935 417118